Shipping & Returns

Carriage and Returns

Unless otherwise specified delivery shall be deemed to take place when the products are delivered to your premises, or an alternative delivery address as specified by the Purchaser.  A charge may be made for delivery.  Any such charge will be detailed at the point of order, though this may be subject to change.  Should this delivery charge change the Purchaser will be informed in writing before the goods are despatched.  All products despatched by Smart PC Guides will be delivered by a method of transport selected by Smart PC Guides in the absence of contrary agreement with the Purchaser.  Products may be despatched from different warehouses.  Products are at the risk of the Purchaser from the time of despatch and the Purchaser is then liable for the invoice value.  Claims from incorrect delivery shortages, damage to goods in transit or other discrepancies notified in writing to Smart PC Guides and the carrier within seven days of delivery may be considered.  Claims for non-delivery will also be considered if notified to Smart PC Guides within 3 days of the date of despatch shown on the invoice.  Smart PC Guides is not liable for any loss or damage to products returned for repair or credit unless Smart PC Guides agrees to repair or replace them under warranty and the Purchaser sends separate written advice to Smart PC Guides at the date of despatch and is not negligent in the packing, addressing or choice of transport for the products returned.  The Purchaser agrees to pay for any loss, or extra cost incurred by Smart PC Guides through the Purchaser’s instructions, or lack of instructions, or through failure, or delay in taking delivery, or through any act or default on the part of the Purchaser, its servants, agents or employees.

Smart PC Guides supplies all goods with a no questions asked returns policy.  A purchaser who cancels an order or who receives an order and wishes to return it, should inform us in writing within 7 days of the delivery date.  You should ensure the goods are properly prepared for despatch to Smart PC Guides.  Smart PC Guides will refund the Purchaser’s full invoice amount within 28 days of receiving the goods, subject to inspection and them being returned ‘AS NEW’ in re-sellable condition.  The Purchaser will be liable for any damage to the goods, however caused, and Smart PC Guides shall withhold the amount it deems necessary from the Purchaser’s refunded amount.

Smart PC Guides is not liable for any damage to property or consequential loss, e.g. loss of product, loss of profit, loss of goods in store which arises by defects or delays in delivery of products irrespective of the cause, including faulty manufacture.